Support

Help center

Use this page as a quick operating guide for a livexbox account. For account-specific support, include your box tag, admin email, invoice number, and a short description of what changed or failed.

Open admin Contact support

Customer admin Use /admin for box settings, publish code, users, moderation, billing, archives, and integrations.

Operator panel Use /operator for platform customers, invoices, payment events, sessions, health, gateway state, and abuse tools.

Password reset Use /forgot-password when the admin password is lost. SMTP must be configured for production email delivery.

Create and publish a box

Create an account from the homepage or open an existing box in /admin.
Open Publish, choose an embed variation, copy the generated code, and paste it into the site that should host the chat.
If Quick Link is disabled, installed embeds continue to work through the exact security tag in their URL.

Configure daily operation

Posting and Layout options control message order, input position, search visibility, older message position, registration requirements, CAPTCHA, country flags, and online users.
Theme controls manage the widget colors, role name colors, fonts, custom CSS, avatars, sounds, and sticky messages.
Moderation tools include filters, bans, message approval, bulk pruning, exports, and moderator users.

Troubleshooting

If the widget does not load, verify the publish security tag, allowed domain, plan state, and browser console errors.
If country flags show as unknown, confirm GeoLite2-Country.mmdb is installed and trusted proxy headers are configured correctly.
If billing remains pending, check the invoice number, provider callback, payment event log, and operator reconciliation state.